Murray Home Loans was established in 2016 and specialises in helping to arrange and structure home loan finance.
Murray Home loans aims to be different by providing customers with the service they expect. Too often we see the banks and some large broker firms treat customers as a commodity with a next please mentality. It has certainly made them effective at making large profits but it clearly hasn’t been met with customer satisfaction along the way.
Our strategy to providing the service you expect is by listening to you as well as asking questions around your immediate and long term plans. Our tools to achieving this is to use best market practice to provide an exceptional customer experience. This is built around our application processes, clear communication and having the best products available. This naturally flows through to excellent customer service.
Please read what our customers from all over Australia have said about is in Testimonials.
We aim to be environmentally friendly and minimise paper usage through use of technology, printing on recycled paper where it is required and by having a solar powered office.
Your Mortgage Broker – David Murray
I was born in Scotland and have been a proud Aussie since 2001. I live and work in the beautiful coastal town of Port Macquarie on the NSW Mid North Coast. I have called this place home since 2013 and share it with my wife and daughter.
I have a first-class honours degree in Chemistry from Edinburgh University. I spent 13 years working with large banks in London and Sydney. I enjoyed much about my banking career and made many great friends. However, I was always troubled by the banks pushing cross-sales to generate more profit without it necessarily being for the benefit of the customer. So, I became a mortgage broker in 2013, and started Murray Home Loans in 2016.
To me, being a broker means being independent and offering genuine choice to the consumer, being transparent in how we go about our business and communicating with the customer each step of the process. I left banking to become a mortgage broker as I didn’t feel I could offer this within a single institution.
I truly believe in the old motto of the customer comes first. I strive to always get the best deal for my customers and believe in offering choice. I do not consider myself a sales person, rather an educator or adviser. I always explain different mortgage options and why any recommended loan matches your financial needs.
On their website, Choice asks: can a mortgage broker really find you a better deal on your home loan, or are they all just in it for the commission? My answer to the first part is undoubtedly yes, not just because I can find cheaper interest rates but because I offer choice which benefits customers. Commission is how I am paid in this industry – commission is my only source of income as I do not believe in a fee-for-service approach. It means I get paid only if I am successful in my duty and when a customer takes out a loan. I think brokers that operate with their own personal conflicts of interest are a scourge on our industry. They unfortunately exist, but they are the minority.